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                                                                 Observing Summer Hours (Sat, May 14th – Sat, August 13th)

 


What the CFCC Help Desk can do for you: What the CFCC Help Desk can do for you:

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What We Can Do for You!

 

We serve as the first point of contact for customers seeking IT technical assistance over the phone, email, or chat.

If you are a student, faculty member, or employee, our IT Help Desk team can do basic computer and software troubleshooting for your CFCC computer (*CFCC related issues*).

- Office 365 installation

- Windows/Mac basic cleaning (antivirus)

- Wi-Fi connection setup on your laptop or mobile device

 

We can help you with accessing your CFCC account
 

- Unlocking your CFCC account

- Reset your password and clear security questions

- Guide you through the "First-time user" access

 

 


Help Desk Hours Help Desk Hours

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Location and Hours
 
Downtown Campus
A Building 2nd Floor Lobby
 
North Campus
NA Building 2nd Floor Lounge
 
Summer Hours (Sat, May 14th – Sat, August 13th):
 

Monday - Thursday from 7:30am - 5:30pm

Friday - 8 am - 12 pm

Saturday - Voicemails and emails will be checked remotely

Sundays – Closed

 

*No Saturday in person assistance available

*Voicemails and emails are checked/returned twice on Saturday (8 am and 11 am)

 
Contact Information
Phone: (910) 362-HELP (4357)
Email: help@cfcc.edu
 
For chat support, please click here
 
 
For Blackboard technical issues, you may visit their Q/A page: here
 
For Pearson MyLab issues, please contact their Help Desk at 800-677-6337
 
For assistance with your CFNC username and password, you may contact their Help Desk at 866-866-2362. More info here

 


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