What We Can Do for You!
We serve as the first point of contact for customers seeking IT technical assistance over the phone, email, or chat.
If you are a student, faculty member, or employee, our IT Help Desk team can do basic computer and software troubleshooting for your CFCC computer (*CFCC-related issues*).
- Office 365 installation
- Windows/Mac basic cleaning (antivirus)
- Wi-Fi connection setup on your laptop or mobile device
To set up a date and time for an office move (occurring weekly on Wednesdays), contact the IT Help Desk Coordinator at firstname.lastname@example.org or (910) 362-4357.
- Create a telecommunication ticket for your phone extension transfer
- Create a Maintenance ticket for your furniture relocation and boxes for your items
- Unlocking your CFCC account
- Reset/clear your password and security questions
- Guide you through the "First-time user" access
* Helpdesk Project - IT Department. August 2019