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What the CFCC Help Desk can do for you: What the CFCC Help Desk can do for you:

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What We Can Do for You!

 

We serve as the first point of contact for customers seeking IT technical assistance over the phone, email, or chat.

If you are a student, faculty member, or employee, our IT Help Desk team can do basic computer and software troubleshooting for your CFCC computer (*CFCC-related issues*).

- Office 365 installation

- Windows/Mac basic cleaning (antivirus)

- Wi-Fi connection setup on your laptop or mobile device

To set up a date and time for an office move (occurring weekly on Wednesdays), contact the IT Help Desk Coordinator, Mr. Vicente Waytoti, at vwaytoti207@mail.cfcc.edu or (910) 362-4357.

 - Create a telecommunication ticket for your phone extension transfer

 - Create a Maintenance ticket for your furniture relocation and boxes for your items      

We can help you with accessing your CFCC account
 

- Unlocking your CFCC account

- Reset/clear your password and security questions

- Guide you through the "First-time user" access

 

* Helpdesk Project - Edited by Laurie White IT Department.  August 2019


Help Desk Hours Help Desk Hours

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Location and Hours
 
Downtown Campus
A-Building Lobby
 
North Campus
NA-2nd Floor Lounge
 
Hours
Monday-Thrusday from 7:30am - 7:30pm
Fridays from 7:30am - 5:00pm
Saturdays 7:30am - 4:30pm
* On Saturdays in-person assistance only for Downtown, but we are also available by phone.
 
Contact Information
Phone: (910) 362-HELP (4357)
Email: help@cfcc.edu
 
Create a ticket by clicking here
For chat support, please click here
 
 
For Blackboard technical issues, you may contact their 24/7 Help Desk at 877-708-2938.
 
For Pearson MyLab issues, please contact their Help Desk at 800-677-6337
 
For assistance with your CFNC username and password, you may contact their Help Desk at 866-866-2362. More info here

 


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