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What the CFCC Help Desk can do for you: What the CFCC Help Desk can do for you:


What We Can Do for You!


We serve as the first point of contact for customers seeking IT technical assistance over the phone, email, or chat.

If you are a student, faculty member, or employee, our IT Help Desk team can do basic computer and software troubleshooting for your CFCC computer (*CFCC-related issues*).

- Office 365 installation

- Windows/Mac basic cleaning (antivirus)

- Wi-Fi connection setup on your laptop or mobile device

To set up a date and time for an office move (occurring weekly on Wednesdays), contact the IT Help Desk Coordinator at or (910) 362-4357.

 - Create a telecommunication ticket for your phone extension transfer

 - Create a Maintenance ticket for your furniture relocation and boxes for your items      

We can help you with accessing your CFCC account

- Unlocking your CFCC account

- Reset/clear your password and security questions

- Guide you through the "First-time user" access


* Helpdesk Project - IT Department.  August 2019

Help Desk Hours Help Desk Hours

Location and Hours
Downtown Campus
G-Building Lobby
North Campus
NA-2nd Floor Lounge
Monday-Thursday from 7:30am - 7:30pm
Friday-Saturday from 7:30am - 4:30pm
Sundays closed
* On Saturdays in-person assistance only for Downtown, but we are also available by phone.
Contact Information
Phone: (910) 362-HELP (4357)
Create a ticket by clicking here
For chat support, please click here
For Blackboard technical issues, you may visit their Q/A page: here
For Pearson MyLab issues, please contact their Help Desk at 800-677-6337
For assistance with your CFNC username and password, you may contact their Help Desk at 866-866-2362. More info here


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